96 percent of patient complaints are customer-service related, while a mere 4 percent complain about quality of care or misdiagnosis

A recent study digs into patient reviews of their physician and finds that varying complaints have to do with the quality of their care.

This is quite troubling, considering for the past 8-10 years physicians, hospitals and care givers have been grinding to elevate their marks when it comes to quality. I just wonder if they are going through the same rigor to improve their bedside manner.

How can suppliers help? That is your riddle to solve, and what a reward awaits those that do!

Here are a couple interesting stats for you:

Of the customer service complaints:
53 percent of complaints are related to communication
35 percent of complaints are related to long wait times/waiting rooms
12 percent of complaints are related to practice staff
2 percent of complaints are related to billing

Of the compliments:
40 percent of five-star compliments are related to bedside manner
28 percent of five-star compliments are related to practice staff
24 percent of five-star compliments are related to communication

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